Thank you for shopping with GLOSSBUY LLC. We want you to be satisfied with your purchase. If you are not completely happy, please review our return and refund policy below.

If you have any questions, contact us:

GLOSSBUY LLC
2100 Louisiana Blvd NE Bldg 500
Albuquerque, NM 87110, US
Email: support@glossbuy.shop
Phone: +1 (800) 345-5168
Business Hours: Monday – Friday, 9 AM – 5 PM EST

1. Return Eligibility

You may request a return if:

  • The item was received damaged or defective
  • You received the wrong item
  • The item is unused, in original packaging, and in resellable condition

Return requests must be made within 14 days of delivery.

We reserve the right to refuse returns that do not meet these conditions.

The following items cannot be returned:

  • Used products
  • Opened or damaged items not caused by us
  • Final sale or clearance items
  • Gift cards (if applicable)

3. How to Request a Return

To start a return:

  1. Email us at support@glossbuy.shop
  2. Include your order number
  3. Provide photos (if item is damaged or incorrect)

Our support team will review your request and provide return instructions if approved.

Do not send items back without contacting us first.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.
  • Original shipping fees are non-refundable (unless due to our error).
  • We are not responsible for lost return packages without tracking.

5. Refund Process

Once we receive and inspect the returned item:

  • Refunds will be issued to the original payment method.
  • Please allow 5–10 business days for the refund to appear in your account.

If your refund is delayed, please contact your bank or payment provider first.

6. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at support@glossbuy.shop.

7. Order Cancellation

  • Orders may be canceled within 24 hours of purchase.
  • Once shipped, orders cannot be canceled.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your credit card company
  3. Contact your bank

If you still need assistance, email us at support@glossbuy.shop.

9. Contact Us

For any return or refund questions, contact:

GLOSSBUY LLC
Email: support@glossbuy.shop
Phone: +1 (800) 345-5168